Privacy Policy

1. Information We Collect

We may collect the following types of information:

Personal Information:
Such as your name, email address, phone number, address, or billing details when you fill out forms, request service, or contact us.

Non-Personal Information:
Such as browser type, device information, IP address, and pages visited. This information may be collected automatically through cookies and analytics tools.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our website and plumbing services
• Process service requests and schedule appointments
• Respond to your inquiries and provide customer support
• Send service updates, promotions, or other relevant communications (you may opt out at any time)
• Improve website performance and user experience
• Ensure security and prevent fraudulent or unauthorized activity

3. Sharing of Information

We do not sell or rent your personal information. We may share information with trusted third parties only when necessary to:

• Process payments or provide requested services
• Operate our website or marketing tools
• Comply with legal obligations or government requests
• Protect the rights, safety, or property of Roto-Rooter of Charleston, our customers, or others

4. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and personalize content.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. Please note that disabling cookies may affect some website functionality.

5. Data Security

We implement reasonable technical and organizational security measures to protect your personal information. However, no method of data transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request corrections or updates to your information
• Request deletion of your personal data
• Opt out of marketing communications at any time

To exercise these rights, please contact us using the information provided below.

7. Third-Party Links

Our website may contain links to third-party websites for your convenience. We are not responsible for the privacy practices or content of those external sites.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the “Last Updated” date revised. Continued use of our website means you accept any changes to this policy.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please contact us:

Roto-Rooter of Charleston
3630 State Rd S-10-1024
Johns Island, SC 29455

📧 Email: csr@charlestonrotorooter.com
📞 Phone: (843) 588-5565